We currently ship within Singapore and selected international countries (taxes and import duties may apply).

• Local Shipping
• Click & Collect
• In-Store Pick-Up
• Same Day Delivery

Local Shipping

We have teamed up with Lalamove for deliveries in Singapore and external logistics companies outside Singapore. A tracking number will be provided once the order has been dispatched. Please note that this option sometimes requires someone to be present to sign for the parcel – regardless of its size.

The vast majority of orders are delivered within 1-2 working days. There are, however, some circumstances beyond our control. You can most certainly expect your products to be delivered approximately 3-4 working days from the time of dispatch.

For orders with more than 8 items, please allow an additional 1-2 working days for a delivery, as we'll need to make additional delivery arrangements.

Please note that trolleys are not assembled before delivery. Should you require an assembly for your order, please write to us immediately or call us after you have made your order.

Additional fees may be charged for rescheduling missed deliveries or repeat deliveries. While we offer additional shipping options at a price of $10, please take note that this ensures the day and time of a delivery, not a specific date.

Please note that shipping may be delayed during holidays or peak periods and additional fees may be charged for rescheduling missed deliveries. 

Click & Collect

When you select Click & Collect, we will ship your items from our warehouse to a showroom of your choice for self collection.

How to place a Click & Collect order:

1. Choose "Click & Collect" option at checkout

2. Select your showroom of choice for collection

3. Fill up the billing address details for reference purposes

4. Proceed to payment and checkout. Click & Collect orders will usually take 2 working days to be delivered to our showrooms

5. Once your order is ready for collection, we will send you a notification via email. Do note to only proceed down to the showroom for collection once the notification has been sent

6. You may collect your order by presenting your order number at the cashier of the designated showroom within 48 hours of notification

Do note that once your order has been confirmed, changes will not be allowed. Additionally, if you have not collected your product within the collection period, we will refund your order and return your order to our warehouse.

While we will do our best to honour your order, do note that bulky items such as pianos and e-drums may not qualify for Click & Collect.

In-Store Pick-Up

With in-store pick-up, you can conveniently collect your online order from one of our showrooms for free. This option is only available when one of our showrooms has stock of your entire order.

The process is as follows:

1. Select the "In-Store Pick Up" option at checkout.

2. Upon payment, your order would take roughly 24 hours to process.

3. Upon confirmation, you will be sent a confirmation message via Email and SMS, stating the showroom that you will be able to pick your order up from.

4. Collect your order from the designated showroom within 48hrs by showing your confirmation message to any of our friendly Soon Star staff and they will assist you with your order.

Do note that in-store pick-up is only allowed for products currently available in at least one of our showrooms. If you are unable to collect your order within 48hrs, your order will be cancelled and refunded. Return, Exchange and Refund policy will apply to orders with in-store pick-up from the moment your order is picked up in-store.

Same Day Delivery

With our Same Day Delivery service, you can get your much-needed item(s) delivered within the day!

Simply select the “Same Day Delivery” option at checkout, and your order will be shipped to you on the same day you purchased it.

Note that Same Day Delivery orders can only be placed before 12pm from Monday to Friday, excluding public holidays. Same Day Delivery charges will be at $20 per order. 

In the event that we are unable to fulfil Same Day Delivery on an order due to weight or volume limitations, our team will reach out to you to assist accordingly.